EPS Technology Systems
How to OPT IN/OUT of Blackboard Connect
Due to the Telephone Consumer Protection Act (TCPA) ruling by the FCC, all mass notification companies are required to provide the option to opt out of informational messages. In Connect, informational will apply to Outeach and Survey messages.
For Voice calls, when an Outreach message is delivered, a recording will be inserted at the end of the message providing the recipient the option to press 9 to opt out or they can call 855-502-7867. If a message is left on an answering machine/voicemail, the system will only provide the option for the 855-502-7867 number. These opt outs only apply to Outreach type messages and the recipient will continue to receive Emergency and Attendance messages as these message types pertain to the health/safety of the recipients. If a recipient opts out directly from their phone, they MUST opt back in the same way. A Super User nor Connect Support can force a number to be opted in after it has been opted out.
◦To opt in or out: Call 855-502-7867 and follow the prompts. Option 1 will be to opt out, Option 2 will be to opt in.
For SMS, an option to opt out will appear at the bottom of every Outreach SMS message. The footer will say "Txt STOP to cancel." If the recipient replies STOP, they should receive an auto reply with instructions to opt out of your specific institution. Unless they are opted into your institution only, then they will be opted out immediately from your institution.
◦To opt out: Send a text to 23177 and type STOP 1003360 in the body of the message.
◦To opt in: Send a text to 23177 and type START 1003360 in the body of the message. It may take a few minutes, depending on the recipient's carrier but, they should receive an auto reply letting them know they are opted back in.
*Note: 1003360 is Revere Local Schools key code, or unique identifier in the Connect database.